Instructions on Withdrawal
Right of Withdrawal
As an EU consumer, you have the right to withdraw from this contract within 14 days without giving any reason.
In the case of an order for a single item, the withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the goods.
If multiple items from a single order are delivered separately, the withdrawal period begins upon receipt of the final item.
To exercise your right of withdrawal, you must inform me of your decision to withdraw from the contract by means of a clear statement.
Please send your declaration to:
Eva Gamaiun
Germany
Email: hello@evagamayun.com
You may, for example, declare your withdrawal by email or letter.
You may use the model withdrawal form provided below, although this is not obligatory.
Electronic Withdrawal Function
You can also declare your withdrawal using the Withdraw from Contract function on this website.
This function is available at all times during the withdrawal period and is labelled as “Withdraw from Contract” or with an equivalent clear phrasing.
After entering the required information, the withdrawal can be submitted via the “Confirm Withdrawal” button.
Upon successful transmission, you will immediately receive an electronic confirmation of receipt containing the details of your withdrawal as well as the date and time of receipt.
To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, I shall reimburse to you all payments received from you for the withdrawn order.
This includes the costs of our cheapest standard delivery offered.
Additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered will not be reimbursed.
I will reimburse you without undue delay and no later than 14 days from the day on which I am informed of your decision to withdraw from this contract.
For this reimbursement, I will generally use the same means of payment that you used for the original transaction, unless expressly agreed otherwise.
In any event, you will not incur any fees as a result of such reimbursement.
In the case of a return of physical goods, I may withhold reimbursement until I have received the goods back or you have supplied evidence of having sent them back, whichever occurs first.
Return of Goods
You must send back the goods without delay and in any event no later than 14 days from the day on which you inform me of the withdrawal.
The return should be addressed to:
Eva Gamaiun
Germany
Email: hello@evagamayun.com
PLEASE NOTE:
- The deadline is met if you send back the goods before the period of 14 days has expired.
- You will bear the direct cost of returning the goods.
- Please pack art prints and other delicate products securely for transport.
- The use of original packaging is not compulsory for exercising the statutory right of withdrawal.
Exclusion of the Right of Withdrawal
The statutory right of withdrawal does not apply to goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or that are clearly tailored to the consumer’s personal needs, where the statutory exception applies.
At Eva Gamayun, this may apply in particular to artworks or prints made in custom, non-standard sizes outside my regular product range, personalised prints, custom commissions, and other items specifically created or modified according to a customer’s individual requirements.
The fact that a regular print is produced only after an order is placed does not, by itself, exclude the right of withdrawal.
Loss of Value
You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Model Withdrawal Form
You may complete the model withdrawal form below and send it to me by email or post, or use the Withdraw from Contract function on this website. Using either form is optional; you may also withdraw by sending any other clear statement of your decision.
(Complete and return this form only if you wish to withdraw from the contract.)
To: Eva Gamaiun
Leipzig, Germany
Email: hello@evagamayun.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
If you are returning physical goods, please refer to the Return of Goods section for instructions on returning your order.
If you have any questions, feel free to contact me.